Business will depend on 'connected spenders', a highly-engaged and digitally savvy group that will account for 46 percent (or $260 trillion) of the world's consumption over the next decade.
Alongside myself, Ramachandran Selvarajan, my colleague and fellow speaker, will be discussing intelligent customer experience solutions at TM Forum Live! Asia 2017. Our blog, gives you some insight before our presentation:
I'm interested, how much do you understand of who they (connected spenders) are and what they need?
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Sangeetha Ramakrishnan
Tata Consultancy Services
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