I wish there was an easy answer to your question. But because it is a good question there is no easy answer. It will vary on your business objectives. What results are you trying to achieve? TM Forum has some very good guidance available from the Business Process Framework, Information Framework and Application Framework. You are probably reacting that information is too general, which in some ways I sympathizes with, however by seeking specific solutions we often miss a more generic solution that delivers better value. However, if your business objective is X and I have lead you to A you won't be happy.
So my short answer to your question, look to Frameworx for guidance on your processes, information model and applications (functions) and to the Catalyst for practical implementations . Open dialogues on the community to get more general feedback.
Ken Dilbeck
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Ken Dilbeck
TM Forum
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Original Message:
Sent: 06-12-2017 13:52
From: Maria Jesus HERRERA PORTUONDO
Subject: Merging IT and Technology
In the telecom carriers we are merging the IT and the Technology areas as part of the alignment to a NFV/SDN management. What best practice could we follow?
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Maria Jesus HERRERA PORTUONDO
Telefonica Moviles SA
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