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Customer Order Workflow Management

  • 1.  Customer Order Workflow Management

    TM Forum Member
    Posted Apr 26, 2019 09:09
    Hello All,

    I need some help to map the understanding of customer order workflow management in TAM to the Open APIs.
    In TAM, Customer Order workflow management has Customer Order Item Decomposition which is described as "Customer Order Item Decomposition prepares the customer order structure for breakdown into customer order items.".

    From a buyer's perspective, a customer order is a product order which he is availing through a CRM. In that sense, it is a CRM system's responsibility to break this product order into the product order items.
    However, does that mean it also needs to prepare service order for the OM/Fulfilment system or the handover between a CRM and an OM is at product order and product order item level?

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    Aparajita M

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  • 2.  RE: Customer Order Workflow Management

    TM Forum Member
    Posted Apr 29, 2019 05:57
    Not sure that I understand the question, nor how the question is related to the Open APIs. Perhaps you could submit your query also to the Frameworx forum, where it is more likely that TAM experts will see it.

    In the Open API, TMF622 (Product Order Management) and TMF633 (Shopping Cart) are the APIs that deal with product orders. The API definitions do not mandate a particular architecture for implementation. So the Open API doesn't "worry" whether the implementation is a CRM monolithic module, or some Order Capture microservices, or some other software unit.

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    Jonathan Goldberg
    Amdocs Management Limited
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  • 3.  RE: Customer Order Workflow Management

    TM Forum Member
    Posted Apr 30, 2019 02:23
    Thank you. I will move this query to TAM forum.

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    Aparajita Mohanty
    Tecnotree
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  • 4.  RE: Customer Order Workflow Management

    TM Forum Member
    Posted 14 days ago
    This will depend on overall architecture and individual capability of the system.
    Based on role and resposibilities of each system pros and cons needs to be evaluated. ​

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    Ashish Doodhwala
    Ericsson Inc.
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