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Customer Preferences / Profile

  • 1.  Customer Preferences / Profile

    TM Forum Member
    Posted 9 days ago
    Hello there

    I have been looking for an API to manage Customer Profile or Preference items.  These items would be linked to an individual customer and could include items such as notification preferences, which are related to the customer without actually being part of the customer or their authentication identity (and may change over time).

    The closest thing I've found so far is TMF629 (Customer Management), although I did find a thread from last year mentioning a draft Customer Preferences API TMF718 - which I can't find anywhere.

    Is this area currently being worked on?  Is there a possibility to contribute if so?

    Best regards

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    Louise Tolman
    Architect / Managing Consultant
    NTT DATA UK
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  • 2.  RE: Customer Preferences / Profile

    TM Forum Member
    Posted 8 days ago
    Hi Louise
    The Open API team is rethinking the need for a stand-alone API - it is possible that the customer preferences will indeed become part of the customer model.
    The Open API is a collaborative project, you could join the project and see where you might be able to contribute.

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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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  • 3.  RE: Customer Preferences / Profile

    TM Forum Member
    Posted 8 days ago
    Thanks Jonathan!

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    Louise Tolman
    NTT DATA CORPORATION
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