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Service Addresses available to a customer/account

  • 1.  Service Addresses available to a customer/account

    TM Forum Member
    Posted Apr 27, 2021 08:53
    We are looking for some guidance with the concept of 'Service Address' (Place) in the Open APIs for stationary services (non-mobile) and the relationship to customer.

    We have a customer/enterprise with multiple service locations, GeographicPlace, where CE equipment/resources will reside.
    When a Product is sold (TMF622-Product Order/TMF637-ProductMgt) there is a relationship between the Product and the 'Place'  and the RelatedParty.
    In TMF674-GeographicSite /673-Geogrpahic Address - there is a mapping from the site/place to the Related Party
    Is this interetation the correct path to solve this:

    We would like confirmation if this is the best approach or an alternative would be recommended
    1.  Define service addresses which are served by the CSP  - (define Geographic Address using TMF673 - Geographic Address (which is a type of Place)
    2.  Define Prospect/Customer during the selling or early order process - (TMF629 - Customer Management)
    3.  Map the customer/partner to the available addresses - I can see using (TMF674 - Geographic Location to related party - as a type of place)
    4.  Then sell products to the available locations
    alternatively addresses may be defined after the customer is onboarded.  Both use cases are required.

    We appreciate any guidance.



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    Tom Schnarr
    ServiceNow, Inc.
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  • 2.  RE: Service Addresses available to a customer/account

    TM Forum Member
    Posted Apr 27, 2021 10:57
    Hi Tom
    Seems OK to me. Can I suggest some refinements:
    • It is possible that addresses will be managed in a GIS, not necessarily within the service provider IT, so you need to consider with your telco customer how exactly address management and validation flows take place.
    • Addresses might be shared by multiple parties, perhaps depending on the granularity of the address model. You need to consider carefully whether to have strong ownership of addresses by parties, or rather having shared addresses.
    • Addresses are needed for: Installation, shipping, taxation, paper bill postage, legal, and perhaps more. Be sure you understand how the service provider business uses and understands addresses.
    • In general, you sell products to customers, not to locations.
    Hope it helps

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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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