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TMf 641 - Information Required Event

  • 1.  TMf 641 - Information Required Event

    TM Forum Member
    Posted 27 days ago

    Looking at the Service Ordering Management API User Guide for v20.5 it states

    'The Pending state is used when an order/item is currently in a waiting stage for an action/activity to be completed before the order/item can progress further, pending order amend or cancel assessment. In situations where Access Seeker action is required, an "information required" notification will be issued on transition into this state. '

    Looking at the JSON body for the event it states
    { "eventId":"00001", "eventTime":"2015-11-16T16:42:25-04:00", "eventType":"ServiceOrderInformationRequiredEvent", "event": { "serviceOrder" : {-- SEE ServiceOrder RESOURCE SAMPLE --} } }

    How does the Service Order defined within the event - "event": { "serviceOrder" : {-- SEE ServiceOrder RESOURCE SAMPLE --} }  communicate what information is required so that the information can be procured and the service order patched moving the service Order from Pending to InProgress. It would be useful to be able to send a 'code' that indicates what information is required.

    Thoughts on how this can be implemented


  • 2.  RE: TMf 641 - Information Required Event

    TM Forum Member
    Posted 24 days ago
    Hello Lance,

    Specifically in the structure of the event 'xxxInformationRequired' and 'xxxAttributeValueChangeEvent' you'll find an attribute fieldPath: The path identifying the object field concerned by this notification. This will allow you to specify the path to the field requiring some information (something like this for example if we are waiting  service characteristic valued for service order item 2 ..."fieldPath": "serviceOrder/456/serviceOrderItem/2/service/serviceCharacteristic/3").

    Hope it helps,

    Ludovic Robert
    My answer are my own & don't represent necessarily my company or the TMF

  • 3.  RE: TMf 641 - Information Required Event

    TM Forum Member
    Posted 23 days ago
    Hello Ludovic

    Thank you very much for the response. That has definitely addressed my question.


    Lancy Mendonca