Open APIs

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  • 1.  TMF683 PartyInteraction, the way we contact with a customer

    Posted May 03, 2022 02:55
    Good Morning All,

    I am looking into the TMF683  PartyInteraction model and I am trying to understand how to convey a message that an interaction happened via an email, sms, phone call, store - this could be a RelatedChannel structure, but how to record that a customer visited a particular store or we used a particular phone number or a customer email address to contact a customer ? Could somebody give me a hint here, please ? 

    Best Regards,

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    Marcin Gizka
    TO BE VERIFIED
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  • 2.  RE: TMF683 PartyInteraction, the way we contact with a customer

    Posted Aug 22, 2023 23:17

    Hi Marcin

    Given the late reply, you may have already resolved this.  SID recommends the following for recording the communication interaction means...

    Note that the OpenAPI is a simplified version of SID and hence you would need to extend the current version of the API to introduce this sub-resource.



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    Dan d'Albuquerque
    TO BE VERIFIED
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  • 3.  RE: TMF683 PartyInteraction, the way we contact with a customer

    TM Forum Member
    Posted Aug 23, 2023 05:53

    I'm not sure that the word "Simplified" is necessarily appropriate, Dan. I would rather express it that the SID is a conceptual information model, whereas the Open API payload model is adapted from the SID to make it easier to use as (well) payloads in API operations.

    It's certainly true that the structure is simpler in the Open API, with far less deep inheritance structures. But the Open API entities have far richer properties/attributes. And because the Open APIs are exercised in real-life, they are being enhanced as vendors and CSPs bring their experience back into the API model.

    Specifically for the matter at hand. the InteractionItem in TMF includes a Channel (which is an open-ended entity that can be used to describe any communication channel). Not sure that it needs to be specifically subclassed, but that's an implementation decision.



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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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  • 4.  RE: TMF683 PartyInteraction, the way we contact with a customer

    TM Forum Member
    Posted Aug 23, 2023 06:03

    Thanks for the reply Jonathan.

    Are there any plans to introduce a sales channel management Open API?  I noticed it being referred to in your v5 Product Catalog API.



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    ROCHANA MACHAROEN
    ADVANCED INFO SERVICE PLC. (AIS)
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  • 5.  RE: TMF683 PartyInteraction, the way we contact with a customer

    TM Forum Member
    Posted Aug 23, 2023 07:09

    I am not aware of such, Rochana. It could be added in the future, for now in v5 we just have the opaque ChannelRef.



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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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