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Require API mapping to generate sales invoice for walk-in customer

  • 1.  Require API mapping to generate sales invoice for walk-in customer

    TM Forum Member
    Posted May 06, 2020 03:53
    Hi All,

    We have a scenario to generate sales invoice for walk-in customer.

    Scenario:
    The walk-in customer (who does not exist in the system) can purchase any accessories/inventories (for ex. ear phone, head phone etc.) from POS (Point of Sale).
    The walk-in customer will provide his basic details like name, address, contact details.
    The customer should be able to get a single bill for all purchased items.

    Which API from TMForum Open API list can be mapped to capture the order and to generate the sales invoice immediately for those walk-in customers (who does not exist in the system)?

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    Anish Parekh
    Sterlite Technologies Limited
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  • 2.  RE: Require API mapping to generate sales invoice for walk-in customer

    TM Forum Member
    Posted May 14, 2020 03:29
    It would be great if some one can help on my earlier query.
    To summarize it, which TMForum API can be mapped to capture the order and to generate the sales invoice immediately for the walk-in customers?

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    Anish Parekh
    Sterlite Technologies Limited
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  • 3.  RE: Require API mapping to generate sales invoice for walk-in customer

    TM Forum Member
    Posted May 28, 2020 03:00
    Hi @Jonathan Goldberg, @Ludovic Robert,

    It would be great if any one of you can help on the query since we are planning to implement this feature on our system.


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    Anish Parekh
    Sterlite Technologies Limited
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  • 4.  RE: Require API mapping to generate sales invoice for walk-in customer

    TM Forum Member
    Posted Jun 01, 2020 01:42
    Hi Anish

    Apologies for the delay in answering.
    See the Open API table here.
    You could use the Manage Shopping Cart API (TMF663) to capture the casual customer's cart items and contact details.
    It would be an implementation decision in your commerce system whether to actually create a full customer and order as part of cart checkout, or just leave the contact details in the cart.
    Unfortunately there is currently no API that will cause generation of an ad-hoc PoS invoice. Maybe something to consider in the future?
    Hope it helps

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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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  • 5.  RE: Require API mapping to generate sales invoice for walk-in customer

    TM Forum Member
    Posted Jun 02, 2020 05:34
    Normally at POS you have an integration with the POS cash/inventory system. In this case you are buying only accessories/inventories (for ex. ear phone, head phone etc.) you may not want to generate an order that could trigger billing actions (it really depends on how processes are structured on the backend).
    The Open Apis are not processes but transactions you'll use to achieve your purposes. The POS cashing machine produce you a ticket/invoice. You could also use the customer creation just keeping customer data for CSAT, etc.


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    SANTIAGO LORENTE JURADO
    Pegasystems, Inc.
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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