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Customer Groups and households

  • 1.  Customer Groups and households

    TM Forum Member
    Posted Aug 18, 2021 04:40
    Good morning all. does anyone know what the best practice is for grouping customers into a household using the Open APIs?

    Thanks.

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    Jeff Barker
    BT Group plc
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  • 2.  RE: Customer Groups and households

    TM Forum Member
    Posted Aug 18, 2021 05:05
    Hi Jeff

    Tricky one, this. It probably depends on your (the CSP) business practices.
    The simplest way would be to have an Individual (say the mother) playing Party Role of Customer, and the other family members playing Party Role of Product User - these other members would be RelatedParty on the Customer, and also RelatedParty on the Product that each of them uses.
    More sophisticated, but probably over-the-top, would be to treat the family as an Organization.
    Hope it helps

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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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