We have a use case where a customer may not have a Digital Profile, and requests to undertake a self-serve journey on our website without knowing their account number.
In effect we want to capture sufficient details to undertake a DPA check and match our known details to those the customer provides.
The details the customer provide are:
- postcode
- first line of address
- name
- telephone number
- email address
If the details match to a business rule (e.g. 3 of 5 supplied details are correctly matched) then they will be allowed to undertake the self-serve journey.
If they don't match we hand off to telephony channel or show a let-down message.
Are there any examples of TM-Forum implementations of a similar DPA use case, and if so which API was the implementation based on?
Was it the Party API, the Customer API, the federated Identity API or some other?
Thanks in advance for any advice or recommendations !!
Regards,
Peter Fletcher
SSE Energy Services.
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Peter Fletcher
SSE Energy Services
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