Open APIs

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  • 1.  Customer Problem Management APIs

    Posted Sep 11, 2018 05:52

    Hi,

     

    I have a quick question around Customer Problem Management and CRM cases in general.

    Which Open API to use on BSS to create Customer Problems (i.e. Billing Disputes, Service Faults, Back Office Cases)?

     

    I believe for faults; Trouble Ticket and Service Problem Management API's can be used.

     

    Regards,

    Rethabile

     



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  • 2.  RE: Customer Problem Management APIs

    TM Forum Member
    Posted Oct 03, 2018 07:26
    Hi Rethabile

    Perhaps you are aware of the complete table of published APIs at https://projects.tmforum.org/wiki/display/API/Open+API+Table
    You can access the specs and swagger files at this table.
    To my best understanding, Service Problem Management is intended for internal use (e.g. for partners to report problems), not customer-facing. For customer-level problems, use the Trouble Ticket API.

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    Jonathan Goldberg
    Amdocs Management Limited
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    Original Message