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How to model Contact Medium for a related Party

  • 1.  How to model Contact Medium for a related Party

    TM Forum Member
    Posted Sep 01, 2020 07:27
    Hi

    I'm working on TMF621. I want to model Customer as a related party and provide a means to contact the customer via telephone, sms, email(maybe snapchat later at some point :-))

    How do I model this?

    I've seen contactMedium structure of TMF646 Appointment API
    Can I use it and if yes, how do I use it in my context explained above?

    Best,
    Anuradha

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    Anuradha Shukla
    Tech Mahindra Limited
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  • 2.  RE: How to model Contact Medium for a related Party

    TM Forum Member
    Posted 29 days ago
    Hi Anuradha
    Apologies for the belated answer, hope it is still helpful.
    ContactMedium is a utility entity that is attached to a wide variety of entities in the Open API data model. The Customer entity is one of these, as you can see in TMF629 Customer Management. So yes, you can use the ContactMedium on the Customer.
    If you feel the need to have contact medium directly on the trouble ticket itself (TMF621), you can of course extend the Open API model (as per the guidelines in TMF630) and add it there.

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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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