Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
Original Message:
Sent: Jun 21, 2023 04:20
From: Ashish Sharma
Subject: Difference between FInancial Account and Party Account
Thanks Koen, but in such case we invoke "Create Customer" for each connection, we create a customer ID which stores all this information for that particular connection.
Additionally there is a object "Account" part of 629 which if referred as "Party Account", what information shall this refer to?
Additional information such as bill structure etc. will have to be invoked at the above account level?
product offering will also be mapped at customer ID also?
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Ashish Sharma
Bharti Airtel Ltd
Original Message:
Sent: Jun 21, 2023 03:24
From: Koen Peeters
Subject: Difference between FInancial Account and Party Account
Hi Ashish,
Even if you speak the same language there will be a lot of confusion when words are used with a different meaning in different contexts. TM Forum makes an effort to avoid this confusion by using the same word only with one meaning.
There are several CRM softwares that use the word account or customer account for the entity that in the TM Forum is called Customer. The Customer entity can store the information you mention above. Have a look at TMF629 for this purpose.
Don't try to use the Account Managment API for this type of information. As Jonathan already explained, the Account Management API should only be used for financial purposes only in your billing or general ledger applications. A BillingAccount is the accounts payable balance linked to a Customer, but it is clearly distinct from the Customer entity itself.
Regards
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Koen Peeters
OryxGateway FZ LLC
Original Message:
Sent: Jun 21, 2023 02:41
From: Ashish Sharma
Subject: Difference between FInancial Account and Party Account
Oks, thanks Jonathan for prompt response.
So i will explain at a high level as follows, 1 customer buys multiple services(together or over a period of time) from us say 1 Broadband, 2 Postpaid, 1 DTH(Satelite TV)
so as per security regulation in India, we do identity verification for connection where applicable, there can be additional indicators for example DTH is a prepaid service and remaining are postpaid.
Address for each of these connection can be different or same.
So as per Siebel CRM, a customer account is created which stores customer demographics(basis his/her Identify proofs submitted), contact, additional characterstics as account type, type of customer such VIP customer etc, basis onboarding information for every connection.
service and assets are also tagged to the account.
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Ashish Sharma
Bharti Airtel Ltd
Original Message:
Sent: Jun 21, 2023 02:22
From: Jonathan Goldberg
Subject: Difference between FInancial Account and Party Account
A party account is still purely a financial entity, acting as a base class for Billing Account (representing accounts receivable by telco from customer) and Settlement Account (representing accounts payable by telco to supplier) and possibly also Partner Account (a new addition from ZTP).
You'll have to explain what you mean by Account in your context, and why it is different from Customer.
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Jonathan Goldberg
Amdocs Management Limited
Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
Original Message:
Sent: Jun 21, 2023 02:08
From: Ashish Sharma
Subject: Difference between FInancial Account and Party Account
Oks, but how we manage an account lifecycle(signifies relationship with service provider) as one customer can have many associations with a service provider which may have different contact(billing/installation/other)....where will a party account come in picture in such case?
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Ashish Sharma
Bharti Airtel Ltd
Original Message:
Sent: Jun 20, 2023 10:08
From: Jonathan Goldberg
Subject: Difference between FInancial Account and Party Account
A CRM account is a customer from TMF Open API context. The term account is used in the Open API model exclusively for financial implications.
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Jonathan Goldberg
Amdocs Management Limited
Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
Original Message:
Sent: Jun 20, 2023 09:06
From: Ashish Sharma
Subject: Difference between FInancial Account and Party Account
Hello Jonathan,
As part of Account, we may have information such as type of account(prepaid/postpaid), contact address, other customer/account demographics so which account or level can be used for such scenario which can be considered an equivalent of a CRM account.
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Ashish Sharma
Bharti Airtel Ltd
Original Message:
Sent: May 04, 2020 08:55
From: Jonathan Goldberg
Subject: Difference between FInancial Account and Party Account
Hi Akansha
As you probably realize, Account is an abstract entity, with the following concrete specializations:
- Financial Account - an account that has monetary balances, but does not deal with payments. Typical usage might be aggregation of other accounts for reporting or other purposes
- Party Account - an account that has monetary balances and can deal with payments.
- Billing Account - specialization of Party Account that is intended for accounts-receivable, i.e. manages the balances for customers (or other party types) that generally receive service from the service provider and pay in respect of these
- Settlement Account - specialization of Party Account that is intended (I believe) for accounts-payable, i.e. manages the balances for suppliers (or other party types) that generally give service to the service provider and expect to be paid in respect of these
Hope it helps
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Jonathan Goldberg
Amdocs Management Limited
Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
Original Message:
Sent: May 03, 2020 23:39
From: Akansha Agarwal
Subject: Difference between FInancial Account and Party Account
Hi Colleagues,
I have a doubt a on Account Management API.
I wanted know the exact difference between Party Account(Billing Account , Settlement Account) and Financial Account so that I can able to map in my existing API. Though I have gone through the document of Account Management API but still it's not much clear .
Please help me out on the same.
Thanks In Advance.
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Akansha Agarwal
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