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An Abandoned Product Offering

  • 1.  An Abandoned Product Offering

    TM Forum Member
    Posted Jul 10, 2019 07:41
    Hello,

    Please advice what attribute should be used to mark an abandoned Product Offering? Or it's something new and not covering by existing API data model?
    I'm tending to create a custom attributes like isAbandoned (Boolean) and abandonedDate (Date-Time).

    Thank you.
    Regards,

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    Yurii Yushchak
    Netcracker Technology
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  • 2.  RE: An Abandoned Product Offering

    TM Forum Member
    Posted Jul 10, 2019 12:07
    Can you clarify what you mean by this. What is the business situation. Are you referring to a ProductOffering in the catalog at authoring time, or rather perhaps to a shopping cart or an order at runtime that refers to the ProductOffering?

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    Jonathan Goldberg
    Amdocs Management Limited
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  • 3.  RE: An Abandoned Product Offering

    TM Forum Member
    Posted Jul 11, 2019 08:58
    Hi Jonathan,

    Yes, sure :-)
    I've realized that my question is related to a shopping cart and it seems to me it's not about a "validFor" attribute.
    It needs to detect business situations in real time when the subscribers abandon their shopping carts and use those matches as triggers to launch the targeted marketing activities.

    Regards,

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    Yurii Yushchak
    Netcracker Technology
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  • 4.  RE: An Abandoned Product Offering

    TM Forum Member
    Posted Jul 11, 2019 12:00

    Let's first assume that you have a way in your backend to decide when a shopping cart is abandoned. You will have to figure out what criteria you use to do this. At this point you could set the status of the shopping cart to Abandoned (this status does not currently appear in the list of core statuses for shopping cart, but you could add such a status).
    From the API perspective, you would want to listen to the attributeValueChange event described in the Shopping Cart API TMF663, and if the status change was to Abandoned you would apply your business logic.

    Hope it helps



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    Jonathan Goldberg
    Amdocs Management Limited
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  • 5.  RE: An Abandoned Product Offering

    TM Forum Member
    Posted Jul 12, 2019 08:32
    Thank you, Jonathan.

    Regards,

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    Yurii Yushchak
    Netcracker Technology
    ------------------------------