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Communication History Update Status

  • 1.  Communication History Update Status

    TM Forum Member
    Posted Jun 04, 2020 09:07
    Hello All,

    We have developed a common platform to send communication messages through different channels like email, SMS,  WhatsUp etc.
    To support this, the platform in turns calls different partner APIs to send communication messages.

    Now one of these partners API process the request only asynchronous. So on receiving a request, it always accepts it and returns the status "queued". After that, it processes the request and updates the status of request accordingly and updates the status to sent/failed/read, etc. To notify the consumer it provides a callback API mechanism. so we can register our API to be called on each status update.

    Now, we want to expose such API which only allows us to update the status of communication message. Which API from the TMForum Open API list can be mapped to this requirement.

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    Hiren Shah
    Sterlite Technologies Limited
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  • 2.  RE: Communication History Update Status

    TM Forum Member
    Posted Jun 04, 2020 11:07
    Hi Hiren
    Take a look at TMF681 Communications Management in the Open API table here.
    Hope it helps

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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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