Open APIs

Expand all | Collapse all

TMF655 Change management API

  • 1.  TMF655 Change management API

    TM Forum Member
    Posted 12 days ago
    Hi,

    As per the Change management API specification, "Change Management process is to respond to the customer's changing business requirements while maximizing value and reducing incidents, disruption and network".  Does it mean, the change management API's POST /CHANGEREQUEST is sent by customer?

    Thanks,​

    ------------------------------
    Kalpana HV
    Colt Technology Services
    ------------------------------


  • 2.  RE: TMF655 Change management API

    TM Forum Member
    Posted 11 days ago
    @Jonathan Goldberg, @Knut Johannessen, could you please help.

    Best regards,​​

    ------------------------------
    Kalpana HV
    Colt Technology Services
    ------------------------------



  • 3.  RE: TMF655 Change management API

    TM Forum Member
    Posted 11 days ago
    I'm sorry, I'm really not a subject matter expert in this area. The API is nominally owned by @Marcello Borzi of Vodafone, but I am not sure if any activity is taking place there. Perhaps @Stephen Harrop of Vodafone could assist?​

    ------------------------------
    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
    ------------------------------



  • 4.  RE: TMF655 Change management API

    TM Forum Member
    Posted 9 days ago
    Hi,

    I'm not the API owner, I made a change request to the SPec.

    Anyway maybe I can help:

    according to TMF spec the app is designed to manage it change request process, as described by itil process.
    "A Change Request is an discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure and Network, in order to minimize the number and impact of any related incidents upon service."

    Given this there could be some case when the customer directly open an incident. One use case could be an automated crash report of an application, or as we could do in VF, create an automated incident when performing a network speed test and the result is poor. In a customer centric world enable the user to interact directly with company is definitely a plus.

    given what above, my personal opinion is definitely yes

    hope it helped
    Marcello

    ------------------------------
    Marcello Borzi
    Vodafone Omnitel S.p.A.
    ------------------------------



  • 5.  RE: TMF655 Change management API

    TM Forum Member
    Posted 9 days ago
    Hi,

    I'm not the specific API owner, however I made a pull request for a training program and we plan to use it in future.

    The API map the itil change request process and can be used to track incident or service request (ie: provide a new server)

    Directly from TMF documentation
    "A Change Request is an discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure and Network, in order to minimize the number and impact of any related incidents upon service."

    In this case if we consider as "customer" an internal it department then yes, the customer can open a CR.
    Moreover there could be some use cases that the customer can track and create an incident. As example use case can be automated crash report incident , or as we do with Vodafone APP you can perform a speed test and send incident in case of poor network quality.

    So, IMHO i definitely say yes to customer :)

    hope it helped.
    Marcello 


    ------------------------------
    marcello borzi
    Vodafone Omnitel S.p.A.
    ------------------------------



  • 6.  RE: TMF655 Change management API

    TM Forum Member
    Posted 9 days ago
    Hi Kalpana!

    If you read the sample Use Case you'll see that typically the customer recieves information. For example about a necessary outage.

    But if you have a case where the customer should initiate a change (for example when the product you deliver includes a managed device on-site and depends on a power supply the customer muss provide and you will create a formalized way to exchange information about such outages from the customer site), why not?

    Daniel

    ------------------------------
    Daniel Lauxtermann
    Glasfaser NordWest GmbH & Co .KG
    ------------------------------



  • 7.  RE: TMF655 Change management API

    TM Forum Member
    Posted 6 days ago
    Many thanks @Marcello Borzi​ & @Daniel Lauxtermann​. It helped a lot :)

    Best Regards

    ------------------------------
    Kalpana HV
    Colt Technology Services
    ------------------------------