Hi,
I'm not the specific API owner, however I made a pull request for a training program and we plan to use it in future.
The API map the itil change request process and can be used to track incident or service request (ie: provide a new server)
Directly from TMF documentation
"A Change Request is an discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure and Network, in order to minimize the number and impact of any related incidents upon service."
In this case if we consider as "customer" an internal it department then
yes, the customer can open a CR.
Moreover there could be some use cases that the customer can track and create an incident. As example use case can be automated crash report incident , or as we do with Vodafone APP you can perform a speed test and send incident in case of poor network quality.
So, IMHO i definitely say yes to customer :)
hope it helped.
Marcello
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marcello borzi
Vodafone Omnitel S.p.A.
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Original Message:
Sent: Sep 16, 2020 09:55
From: Jonathan Goldberg
Subject: TMF655 Change management API
I'm sorry, I'm really not a subject matter expert in this area. The API is nominally owned by @Marcello Borzi of Vodafone, but I am not sure if any activity is taking place there. Perhaps @Steve Harrop of Vodafone could assist?
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Jonathan Goldberg
Amdocs Management Limited
Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
Original Message:
Sent: Sep 16, 2020 01:28
From: Kalpana HV
Subject: TMF655 Change management API
@Jonathan Goldberg, @Knut Johannessen, could you please help.
Best regards,
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Kalpana HV
Colt Technology Services
Original Message:
Sent: Sep 15, 2020 07:43
From: Kalpana HV
Subject: TMF655 Change management API
Hi,
As per the Change management API specification, "Change Management process is to respond to the customer's changing business requirements while maximizing value and reducing incidents, disruption and network". Does it mean, the change management API's POST /CHANGEREQUEST is sent by customer?
Thanks,
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Kalpana HV
Colt Technology Services
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