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TMF 656 - Incidence ticket on TT vs. the problem ticket on TT

  • 1.  TMF 656 - Incidence ticket on TT vs. the problem ticket on TT

    TM Forum Member
    Posted May 21, 2021 13:23

    Hello All,

    I was checking the Service problem management API and automating the service problem management in fault management domain of NaaS.

    As per this process, the operational domain is concerned with performing the root cause analysis and correlations to pre-empt the service problems and identify the actual fault, location, related alarms and affected resources etc. After this should the related ticket to the TT system should be a problem ticket or an incidence ticket?

    Also in cases where there is going to be prediction of service degradation, will that qualify for a problem ticket or an incidence ticket (621)?

    More light on the use cases and corresponding APIs in these scenarios will be very helpful.

    Warm Regards,
    Jigna



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    Jigna Srivastava
    LIGHTSTORM TELECOM CONNECTIVITY PRIVATE LIMITED
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  • 2.  RE: TMF 656 - Incidence ticket on TT vs. the problem ticket on TT

    TM Forum Member
    Posted May 23, 2021 01:22
    Looks like this is a duplicate post. See Johanne's answer on the main thread here.

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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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