Hello All,
I was checking the Service problem management API and automating the service problem management in fault management domain of NaaS.
As per this process, the operational domain is concerned with performing the root cause analysis and correlations to pre-empt the service problems and identify the actual fault, location, related alarms and affected resources etc. After this should the related ticket to the TT system should be a problem ticket or an incidence ticket?
Also in cases where there is going to be prediction of service degradation, will that qualify for a problem ticket or an incidence ticket (621)?
More light on the use cases and corresponding APIs in these scenarios will be very helpful.
Warm Regards,
Jigna
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Jigna Srivastava
LIGHTSTORM TELECOM CONNECTIVITY PRIVATE LIMITED
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