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Marketing, Information, Survey preferences

  • 1.  Marketing, Information, Survey preferences

    TM Forum Member
    Posted Feb 19, 2019 04:29
    Hello All,

    Can you please suggest which API should be used for Customer's marketing preferences, Survey preferences and information preferences?

    I don't see anything in the Customer or Party Management API.

    Thanks very much


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    Kind Regards,
    Suman Bagde

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  • 2.  RE: Marketing, Information, Survey preferences

    TM Forum Member
    Posted Feb 20, 2019 07:03
    You can simply use Characteristic to store customer preferences in TMF632 Party Management API.  Store anything you want for an Individual or Orginization.

    You may also want to look at TMF681 Communication API, to capture the interaction.

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    Brian LaVallee
    INVITE Communications Co. Ltd
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  • 3.  RE: Marketing, Information, Survey preferences

    TM Forum Member
    Posted 28 days ago
    There was a planned API for Customer Preferences, but this has currently been shelved, it would need an interested party to step in and take on the work to promote and design the API.
    And regarding TMF681 - Communication - I don't believe that this is intended for managing interactions - for that we have TMF683 - Party Interaction.
    Hope it helps

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    Jonathan Goldberg
    Amdocs Management Limited
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