Open APIs

Product Ordering Management API

  • 1.  Product Ordering Management API

    TM Forum Member
    Posted Dec 04, 2018 05:48

    Hello,

     

    I have a doubt regarding Ordering Management API's that you may be able to help me with.

    By reading and analyzing the Ordering Management API's, I have understand that, and please correct me if I am wrong, the following:

    My question is:

    • Let's imagine that, for some reason, and before the completion of the product order created (the only order the customer has knowledge of):
      • The user decides that  he no longer wants the product he is acquiring and wants to cancel de product order.

    Since it's not possible to patch the state of the product order or the state of the product order items, how can the agent cancel the product order he has just created?

      • The state of the product order is partially failed, the agent wants to solve the problem for the customer he has in front of him and wants to re-submit the order.

    Since it's not possible to patch the state of the product order or the state of the product order items, how can the agent "re-submit" the product order he has just created?

     

    I have seen that, between all the Ordering Management API's, only Resource Order allows to Patch the state. Can you help me understand why only resource orders allow that?

    Can we have an extra operation on Product Ordering Management API in order to be able to cancel or re-submit an order?

     

    Thank you so much for your help understanding this points.

    Best Regards,



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    Joana Lopes da Fonseca
    Celfocus
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