Jonathan has given two very good examples.
Orders can be held up for additional information or approval from the customer for many reasons.
It could be that the original order was incomplete but not rejected. This would result in a prompt for the order to be corrected or added to.
Or it might be that the provision process is such that not all information can be provided up front until the supplier has done some planning or other work. Then the customer needs to respond to provide more information to further continue with the order.
So the supplier might as Jonathan said reply with revised costs and timescales asking for approval. Or a supplier might need to change the requested installation date and ask the customer to rearrange appointments for site visits. Or a supplier might designate a PoP as part of circuit design and request tie pair details for the hand over point.
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Derrick Evans
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Original Message:
Sent: May 10, 2022 02:41
From: Jonathan Goldberg
Subject: State Definition Queries
Hi Shivam
For a Service Order, examples of information need might be:
- Missing value for a service characteristic, only discovered during manual checking of a complex order
- Unexpected issue during construction work, need additional permission to increase the time-and-materials aspect of the order
Maybe people with more OSS experience can come up with real examples from their engagements with customers.
Hope it helps
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Jonathan Goldberg
Amdocs Management Limited
Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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