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IT and Network monitoring solutions

  • 1.  IT and Network monitoring solutions

    TM Forum Member
    Posted Jul 28, 2020 07:43
    Is it possible to have just one system that can monitor both IT (infra, applications, network) as well as Networks side?

    Or can we have multiple IT and Network monitoring systems work together?

    What are the considerations that need to be factored in for these solutions?

    Thank you in advance.

    #AIandData
    #BusinessAssurance

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    Eurica Tan
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  • 2.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Jul 29, 2020 04:32
    Edited by Vance Shipley Jul 29, 2020 04:33
    Yes, you may have one (umbrella) Network Manager (NM) for the enterprise. Traditionally we have had a distinct hierarchy with a NM at the top, optional Domain Managers (DM) and Element Managers (EM). We often have a single IT DM and a number of vendor provided Element Management Systems (EMS) with northbound interfaces (NBI) to the top level Network Management System (NMS). The most recent specifications from 3GPP SA5 define a non-hierarchical structure of Management Service (MnS) producers and consumers.

    The key is to converge on common information models.  For Fault Management (FM) you want models dervided from ITU X.733 such as used in TMF642 Alarm Management API. Vendors vary widely in how they represent alarm events but what you want to do is guide them all into the structure below depicting the increasing specificity of the information describing an alarm. The alarnType MUST be one of the enumerated values and probableCause SHOULD be one of the large number of enumerated values provided by specifications from each domain.
    Increasing specificity of alarm information.
    For both FM and PM (Performance Management) you need an object model to relate the events and measurements with.  Last week we published IG1217 which describes how assurance relies on Resource Inventory and specifically how 3GPP Network Resource Models (NRM) may be mapped to TM Forum SID and Open APIs (TMF634, TMF639).  SigScale has an open source implementation of this here:  github.com/sigscale/rim.


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    Vance Shipley
    SigScale
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  • 3.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Jul 29, 2020 05:37
    Hi Eurica,

     It depends on the organisation.In some case, there is a dedicated Operations team  (Skills, Tools, Processes) for IT and another one for Network. In other case, there is  a unique (common) team . You can find in this link AI-279 a contribution I presented on May addressing this topic
    I hope it helps
    Regads
    Tayeb Ben Meriem (Orange)

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    Tayeb Ben Meriem
    Orange
    ------------------------------



  • 4.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Aug 19, 2020 01:32
    It depends upon the number of nodes to be monitored and different kinds of alarms expected from all IT surrounding systems. My recommendation, we should have monitoring based on different categories:
    - Core network monitoring should be separate
    - IN & its solution components  monitoring should be separate
    - surrounding IT Systems monitoring should be separate
    - VAS solutions Systems monitoring should be separate

    Apart from monitoring, we need to focus on performance counters as well from:
    - Input throughput, latency, resources (CPU, RAM, IO, HDD etc),
    - Success/failure rejection
    - Dashboard


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    Aftab Alam
    Ericsson Inc.
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  • 5.  RE: IT and Network monitoring solutions

    Posted Aug 19, 2020 17:00
    I have seen this "should be separate" philosophy play out in large organizations for decades.  SunCor, Dell, JP Morgan Chase, and many other large companies have wound up with dozens of non-integrated and semi-integrated tools that do not provide cross domain correlation, and have very large feature set overlap.  It's not a pretty picture.

    A best of breed monitoring solution can correlate End User Experience degradation to storage, core/edge networking, application, virtualization, and RAN.  This capability is available today in the top tier toolsets.   The monitoring products that get the job done use RAM resident collectors, RAM resident Analytics engines, and are both distributed and hierarchical so that they can scale to millions of managed nodes.   New "Element Manager" or "Domain Manager" modules have recently been added to allow the inclusion of multi-dimensional root cause correlation in the 2G/3G/LTE/5G RAN and EPC /5GEPC.

    The biggest mistake most selection committees make is trying to deploy deep packet and deep APP analytics into production that are more appropriate for development/QA/testing.  Products like UILA provide insight into application traffic and app dependency mapping that adds cross-domain correlation that keeps production humming and provides powerful visibility into protocol transactions and application flows and how they are affected by server software/hardware, network, storage, and even the code of the application itself.

    By feeding contextual UILA alerts into the MOM (Manager of Managers) and adding that insight into the main monitoring solution CSP's and very large enterprises can get the downstream alert suppression they need, suppress "symptoms" and reduce MTTD (Mean Time To Diagnose) by 75%.  This is a proven fact.

    In 5G, simply detecting fault and performance in NFV and VNF and the virtualization and orchestration layer is not enough,  The actual RAN bearer setup/selection/service discovery/service advertisement/roaming handoff/subscriber auth and other actions need to be tracked and monitored at scale for CSP's to be able to understand how to provide and insure service quality.

    It's a difficult decision on whether to include deployment and provisioning orchestration and monitoring into the mainline NOC/SOC  (Network/Security Operations Center).  Probably the best thing in that case is some type of Swivel Seat, where the main monitoring tools are provided the provisioning team for use in problem determination related to provisioning and orchestrating 5G service delivery.   This going to be the most difficult cross domain correlation challenge, in my opinion.

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    David Redwine
    Ai4Cloud
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  • 6.  RE: IT and Network monitoring solutions

    Posted Jul 29, 2020 16:34
    Hi
    I have considered this approach in one of our key project for unification of monitoring solution  named it as UFM - Umbrella fault management in Network operation center and evaluated products for 3 top market vendors like  IBM,HP and EMC/ VMWARE and somewhat solarwinds also for end to end fault & performance management and for quick root cause analysis and correlation of alarms for impact / outage analysis.

    A lot of customizations are done for this out of the box solution procured from vendor after short listing one of the vendor . It depends the type on types of devices and application portfolio under discussion as different vendor has different specialist products that suits the environment and integration with service desk and notification tools etc.

    I have done integration for our IT, Telco and Network side in this context for an excellent digital operations and Business services continuity with an enhanced capability to monitor the network and insight analytics.

    Regards
    Usman Ali
    +92 3028480575

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    Usman Ali
    Jazz Pakistan
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  • 7.  RE: IT and Network monitoring solutions

    Posted Jul 30, 2020 05:38
    Hi Usman. The vendors you mentioned are the oldest in the NOC and possibly the most expensive. Have you taken a look at other companies like Comarch, Federos and TEOCO? Do they have the same umbrella capability? ServiceNow also has a new service assurance capability which might fit.

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    James Crawshaw
    Heavy Reading
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  • 8.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Aug 01, 2020 11:36
    Hello,

    I come from Cardinality, big data company that is dealing with analytics. Usman is wright, all solutions, no matter if they are called out of box or not, require a lot of customisation. We, as Cardinality, have work.on several projects that required pronemprone (dashboarding and descriptive analytics)  and ML (prediction, classification, AD, RCA). Point is that if you have understanding what you want and need, making solution with companies like Cardinality, smaller, that are ising open source tools to build a platform, might make solution cheaper, more controlable during the deployment and operation and can keep IPR with the operator. My advice would be to search TMF for such companies as it might be more beneficiary in the end.
    BR
    Dejan Vujic


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    Dejan Vujic
    Cardinality Ltd
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  • 9.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Jul 31, 2020 02:47
    Hi Tan
    Greetings. Hope all are fine, hale and healthy.
    One system that can monitor both IT (infra, applications, network) is ideal. However if the Network and Systems are large in Numbers and the team monitoring it are separate, then you can have it separate. The network will be more complicated than infra and apps.
    You may want to try NMSWorks Software - CygNet modules - www.nmsworks.co.in. They can do it in together. Very unique and niche management systems [not monitor only]. In case you want to know the benefits please let me know. They have done it for world's 2nd largest Telco.

    regards
    zain
    +91 98841 96373

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    ZAINUL ABIDEEN
    NMSWorks Software Pvt. Ltd.
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  • 10.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Jul 31, 2020 06:55
    You'll always have groups dedicated to technology domain areas with their own tools (Domain Managers, Element Managers). The level of detail in these systems makes them remain quite important even after an enterprise wide integration. Those teams shall continue to interact with their area's tools however the enterprise should have a single dashboard covering alarm domains.

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    Vance Shipley
    SigScale
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  • 11.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Jul 31, 2020 09:03
    yes sigal sign in dash board

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    ZAINUL ABIDEEN
    NMSWorks Software Pvt. Ltd.
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  • 12.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Jul 31, 2020 09:05
    Yes Single sign in dash board

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    ZAINUL ABIDEEN
    NMSWorks Software Pvt. Ltd.
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  • 13.  RE: IT and Network monitoring solutions

    Posted Jul 31, 2020 13:34
    At Ai4Cloud I built a distributed hiearchical monitoring service for a large MSP with 200,000 devices under management.  The solution monitors 3000 different types of vendor devices, Virtualization (hyper-v, openstack, redhat kvm/zen, VMware), application connectivity, running processes, storage, SAN, protocols and integrates with virtually anything.  It auto discovers and auto onboards devices, servers and their applications.  The software I used was from EMC-Dell-VMWare  (EMC SMARTS/Ionix) and it is the only software in the world that scales well enough.  It's used by BT, AT&T, U.S. Navy, CVS, Walgreens, JPMC, Dell and many other large corporations.

    The really important piece is to have a Business Impact Manager (MBIM) that allows the organization to see the impact of infrastructure performance on the business departments and processes that are critical to keeping products flowing and customers happy.

    What many operators need in our hyper virtualized public/private/hybrid cloud world is an easy to use Application Discovery, Performance and Dependency mapping tool ADM/APM that is easy to use, scales well and doesn't break the bank.  A good APM tool includes an EUE (End User Experience) monitoring tool that does not require agents or costly custom programming.  I like UILA for that.  It runs circles around legacy tools for APM like App Dynamics, Dynatrace and New Relic and costs a fraction of the price.


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    David Redwine
    Ai4Cloud
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  • 14.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Aug 01, 2020 11:36
    Hi Eurica... ServiceNow is exactly trying to be that single assurance platform of interaction and process across both your IT and Network 'departments', and where we really driving differentiation and benefits is linking that service assurance to care and the customer experience. We are involved in two catalyst projects, which you may want to check out...

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    Niels Roskam
    ServiceNow, Inc.
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  • 15.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Aug 03, 2020 08:53
    Hello Eurica,

    I'd like to suggest that you take a look at StableNet as a possibly ideal solution to your inquiry into a unified network management platform. StableNet Unified Network & Services Management offers a single-GUI solution to Discovery & Inventory, Network Configuration & Change Management, Fault & Root Cause Management, and Performance Management. Built off of one database and code base, StableNet is a truly unified service that is able to integrate a variety of business-specific databases into one holistic network management platform. Our solution is vendor- and technology-independent, meaning it as an ideal platform to deal with diverse network infrastructures. We focus on delivering the key benefits of Automation, Scalability, Customization and Consolidation in order to simplify workflows and increase network performance. With multiple partnerships in the Telco and IoT industries, as well as global Enterprise firms, I think it could be something for you to consider as well.

    For more information Please check us out at:

    StableNet Network & Services Management

    Warm Regards,
    Dr. David Toumajian
    Marketing Director at Infosim GmbH & Co., KG

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    David Toumajian
    Infosim GmbH & Co. KG
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  • 16.  RE: IT and Network monitoring solutions

    Posted Aug 03, 2020 10:28
    "Built off of one database and code base".  That is really, really important.  So many of the NMS tools today are conglomerates of multiple acquisitions.  Those heterogeneous approaches raise the difficulty and labor cost of a successful deployment.  I had forgotten all about InfoSim until now.  I once took a very long and careful look at InfoSim and it is truly a comprehensive solution.  With that said, the process I recommend for tool selection is to first gather requirements from the Developers, the server ops team, application support teams, network teams, the voice/telco team, AND the business.  Then provide those requirements to multiple vendors (Viavi, Dell, VMware, InfoSim, HP, etc) as a precursor to scheduling demos by the vendor.  When you get down to the short list which should be approximately three possible vendors, it's time to issue an RFP for which the vendors are required to support their claims by putting their capabilities in writing.  Then move on to doing a POC (Proof Of Concept) with all three.  In the POC's you document how well they met their claims, and how well your team adapts to using/deploying/supporting each solution.  By scoring each POC, the best tool for your particular topology and components can be selected.  Usually each tool will have unique strengths and weaknesses.  There will undoubtedly be a struggle for your team to come to agreement.......so take it to a vote.  Once that vote is taken everyone needs to get behind the solution.   Managing the emotions and opinions of your own team is sometimes the hardest part of tool selection.  Try not to let the team that does NOT run the tool select a tool that the OPS team is not capable of handling.  That error happens a lot when the developers get to add their input.  Sometimes you just need to separate some tools just for PROD and Service Assurance, and those that are too expensive to deploy in PROD, but are desperately needed in DEV to assure that the apps work well when moved to PROD.

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    David Redwine
    Ai4Cloud
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  • 17.  RE: IT and Network monitoring solutions

    Posted Aug 03, 2020 10:46
    Good post David. TMForum's Mark Newman published a report about the vendor selection process last year. He recommends scrapping the RFP. What use are written responses? Do a shortlist based on your own or a third party's knowledge. Invite 3 to PoC. Pick the best. Only in a PoC can you find out if all those fine words really will butter your parsnips, if you'll pardon the expression.

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    James Crawshaw
    Omdia
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  • 18.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Aug 17, 2020 14:53
    Good reply from James...I completely agreed with him. This is the best way to select the vendor against the RFP.

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    Aftab Alam
    Ericsson Inc.
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  • 19.  RE: IT and Network monitoring solutions

    Posted Aug 18, 2020 14:19
    For 2G, 3G, LTE, and 5G networks there are very limited choices that cover the multi dimensional service assurance landscape.  You won't find them easily on a google search, because the Google Adwords client that spends the most, comes up first and that distorts the true competitors in that domain.

    I like the Anritsu, UILA, and VMWare Smart Assurance suites.  I think those 3 offer a very compelling feature set that when combined can provide broad coverage of Carrier technologies.

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    David Redwine
    Ai4Cloud
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  • 20.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Aug 21, 2020 17:48
    Hi,
    For this mobile network monitoring you have the HPE OSS portfolio Out of the Box (with tools like vTeMIP, UCA, UOC, Intelligent Assurance)...of course, they are ready OOTB too for the fix network monitoring, and IT, IP,..., from an unified umbrella SOC perpestive.
    If more information is needed, don't hesitate to contact me :-)
    KR,
    /jads

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    Jose Diaz
    Hewlett Packard Enterprise
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  • 21.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Aug 25, 2020 07:46
    Hi,
    For this mobile network monitoring you have HPE vTeMIP (with UCA+UOC) to to that Out of the Box. Of course, you have too OOTB the fix network monitoring with these tools.
    KR,
    /jads

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    Jose Diaz
    Hewlett Packard Enterprise
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  • 22.  RE: IT and Network monitoring solutions

    Posted Aug 04, 2020 10:19
    As many pointed out, several tools are capable.  A couple other keys to success for managing multiple domains with a single deployment:
    1. You will want the ability to look up or infer the right domain for each managed element.  The tool needs to support some rules to correctly place elements in the right domain. You will likely want this to be an API integration or database lookup.  Manual assignment could suffice for simple environments, but it won't scale.
    2. You may need a common CMDB or a simple database to bring the domain data for #1 and other reference data into one place.  NMS tools may not support multiple sources in a single deployment.
    3. I find it realistic to use a single tool across multiple business domains, but not a single tool for all management functions.  For instance, traditional monitoring tools are not ideal for log analytics and vice-versa.  I would plug the Elastic Stack for log analytics in a multi-domain use case.  I found it's open and extensible and scale out architecture makes it a better fit than other analytics solutions that are built to serve a specific use case, and it has a strong community behind it.

    Eric Lehto / ConvX.com
    ​​

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    Eric Lehto
    OneNeck IT Solutions
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  • 23.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Aug 12, 2020 07:31

    Although it is perfectly possible to have a single solution, I'm not convinced that it is a good idea. I understand that it sounds great to have just one platform, but you should also keep in mind that no solution lasts forever, and the more you rely on a single system or vendor, the more difficult it will be to replace the system in the future.

    Actually, it will also often cause issues with upgrades of software or hardware as there is too many things that have to be coordinated. Many companies end up running old non-supported systems, because the upgrade process is too expensive. Monitoring solutions typically do not generate a lot of revenue, and therefore it is difficult for finance/top management to prioritize this when you compete with new services etc.

    I have also experienced that vendors that had a very customer centric and positive culture changed completely after an acquisition, and suddenly the positive experience became a bottleneck that caused delays and problems for launching new services.


    I'm not a fan of going all in on microservices (the orchestration can be a nightmare) but splitting this into a couple of more specialized monitoring systems that pass all alarms to a centralized ticketing system would probably be a good idea.



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    Carl Stefan Grøtter
    Telenor ASA
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  • 24.  RE: IT and Network monitoring solutions

    Posted Aug 12, 2020 08:47
    Thanks for sharing Carl. Very insightful.

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    James Crawshaw
    Omdia
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  • 25.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Aug 13, 2020 03:20
    What you should strive for is a cohesive solution, not a single platform. Vendor provided managements systems which are very specific to their equipment and will always be better for those cases. Technology specific domain managers (e.g. IT) will provide more tailored functionality than general solutions. However all of these should be federated so that business process specific platforms (e.g. FM, PM) may operate holistically across the enterprise. For example alarms may get cleared in an EMS for Acme 4G RAN but those alarms should have been forwarded to an enterprise Fault Surveillance platform and made available for root cause analysis, closed loop automation, KPI reporting, etc..

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    Vance Shipley
    SigScale
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  • 26.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Aug 13, 2020 02:45

    Hi Eurica,

    While I agree that having a single solution / vendor has its risks in terms of vendor lock-in, on the other hand, it also has its own advantages from a seamless integration perspective. We have worked with some decent Telecom companies on similar projects including Airtel, Reliance, Maxis, Celcom etc. and our integrated Everest InfraonOSS solution has provided a lot of workflow automation with different components working together seamlessly.

    The good thing is that nowadays most tools support 3rd party REST-API integrations so in case in future you want to change any particular component, its much easier than the earlier days of XML / Corba based integrations.

    Some of the highlights include:

    • Centralized Operations Management Console
    • End-to-End Network Visibility
    • Integrated view of multi-vendor and multi-technology
    • Mapping of Circuits and Services with Customers
    • Cross-domain Correlation to identify RCA and SIA
    • Integrated Service Management and Event Automation Workflow
    • Service Catalogues
    • Configuration and Provisioning
    • Compliance and Policy Management


    Kindly let me know in case you need any further details, I will be happy to share some case studies and elaborate on how we have deployed our OSS / UNMS solutions to cater to heterogeneous networks monitoring with a common aggregation layer for fault consolidation and analytics.

    Thanks,

    Abhirup Sarkar.



    ------------------------------
    Abhirup Sarkar
    EverestIMS Technologies
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  • 27.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted 6 days ago
    Hi Abhirup

    Agree with what you said & listing of the high level expectation from systems that works , co relates across layer's technologies. Although devil remains in the details , so how do you explain or breakdown each item you have listed into a requirement document or something similar which allows the systems/IT providers understand these & devise a solution , costs etc. that meet end customer expectations.

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    Sachin Razdan
    Colt Technology Services
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  • 28.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted 5 days ago

    Hi Sachin,

    The suggestion we give to our customers is to list down the individual feature expectations of the multiple components / modules that are required and then have a separate section for the analytical points which overlap these individual components. For example, having a IT-to-Service mapping report which collects data from application / network / server etc. components and highlights the overall Service availability and relates its availability impact to the performance degradation of any particular component. Another example is cross-domain correlation for quicker RCA (root cause analysis).

    We also recommend assigning priorities to all the features that are listed down in the overall requirements document to help during the cost-benefit analysis and also for big projects it provides clarity on a phase-wise solution delivery approach.

    Hope this helps.

    Thanks,

    Abhirup.



    ------------------------------
    Abhirup Sarkar
    EverestIMS Technologies
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  • 29.  RE: IT and Network monitoring solutions

    Posted Aug 17, 2020 15:35
    Beware the single solution that claims to cover all your needs. It will by nature cater to the lowest common denominator. It may also be overly complicated as per this image.


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    James Crawshaw
    Omdia
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  • 30.  RE: IT and Network monitoring solutions

    TM Forum Member
    Posted Aug 18, 2020 02:54
    ... but allow me to pick a gnit to illustrate my point.  A "solution" solves a problem, what you really meant to say was "beware the single platform ...". The point I have been making is that you have an enterprise wide business problem the solution to which should involve federating domain/technology specific platforms with a superior management platform. A network of best-of-breed platforms with enterprise scope management is the best solution.

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    Vance Shipley
    SigScale
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  • 31.  RE: IT and Network monitoring solutions

    Posted Aug 18, 2020 03:14
    Good point Vance.

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    James Crawshaw
    Omdia
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  • 32.  RE: IT and Network monitoring solutions

    Posted Aug 25, 2020 01:20
    This really depends on the set up of your organization besides the running technologies and to what level you have a converged IT & Network platforms, in the other hand also the monitoring tools can vary from the network interface level to the service monitoring level. Thus there are variety of different solutions that are applicable for your situation, even the third parties running your network can influence this, for example you might want another vendor to monitor the performance nodes of the other vendor to ensure transparency & omitting conflict of interest. Yet, known standards also drawn guidelines on how this can be deployed as best practices (e.g. 3GPP & ITU).

    Regards,
    Mohammed

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    Mohammed Al-Kalbani
    Ooredoo Oman
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  • 33.  RE: IT and Network monitoring solutions

    Posted Aug 31, 2020 14:36
    I use Tropare for this. They have data-driven marketers who have access to a completely self-service data analytics platform consisting of eight (8) powerful closed-loop data solutions that accelerate results.

    ------------------------------
    emely bright
    TO BE VERIFIED
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  • 34.  RE: IT and Network monitoring solutions

    Posted 3 days ago
    Please find the following links where you can find how elastic as a stack solution can boost monitoring at different levels and components of the organization in telecommunication companies:

    https://www.elastic.co/customers/entel
    https://www.elastic.co/elasticon/tour/2020/latin-america/global-observability-at-entel-peru-with-elastic

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    Oscar Narvaez
    Entel Peru SA
    ------------------------------