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  • 1.  New : TMF-621 process and standard

    Posted Mar 30, 2022 23:56

    Hello there,
    I have tried to put the high level of use case for better understanding.

    Case Creation or Update by Partner: customer sends a request to create/update a support new/existing salesforce case to ABC Inc. Using proprietary and in-house developed Rest API: https://<instance>

    What we are looking for: How can we implement TMF-621 standard-based API. ABC Inc. is planning to integrate with lots of new customers and consumers in the coming years, who go along TMF-621, and we can benefit from TMF 621 TT by reuse.

    I am not much familiar with the TMF-621 process and standard. That would be great if you could help or guide me through the next step.
    Thank you in advance for your help and support.


    Sujit Mandal

  • 2.  RE: New : TMF-621 process and standard

    TM Forum Member
    Posted Mar 31, 2022 02:50
    Hi Sujit
    You can find all the assets for published TMF Open APIs here, at the Open API main table.
    This includes the swagger and the user guide - in the user guide you should find descriptions of the API operations, the model, and example payloads.
    It's not clear to me if you want to implement the standard API on top of an existing proprietary API, or to replace the existing API by the standard.
    Good luck!

    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.

  • 3.  RE: New : TMF-621 process and standard

    Posted Mar 31, 2022 15:42

    Hi @Jonathan Goldberg
    First of all thank you so much for your response. Our customer wants to consume our below API only when it is TMF621 standard for creating cases into salesforce.
    https://<instance> (This API responsible for Case Creation or Update)

    ​I am looking how can we build TMF-621 standard-based API instead of in-house developed API.

    Sujit Mandal

    Sujit Mandal