TM Forum Community

  • 1.  KPI of self care channel

    TM Forum Member
    Posted Aug 13, 2019 07:01
    do there any Standard KPI for measuring Performance  of Self care channel like USSD , SMS, IVR, and mobile apps.
    lets discuss from both way
    1. Standard Technical KPI that must follow
    2. Standard Business KPI for Customer Experience  that must be follow

    Ashish Sharma