What your customer feel about your services?
What is his say on your service delivery and promises fulfillment?
Answers to these questions will be good start to access customer experience.
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Customer happiness relies on customer experience (CX). Today, customers expect a digital-focused CX that empowers them to have more control over their accounts with easy access to their service providers to resolve any issues that may arise. And they want to be able to do so with the convenience of using any platform of their choice: from social platforms such as WhatsApp and Facebook to voice assistants like Cortana and Alexa, customers expect an omnichannel experience.
In most markets around the world, customers have the luxury of choice. There are several voice and data players for them to choose from, and CX acts as a major differentiator. Enabling seamless connectivity at competitive prices is a no-brainer. But what other factors set a service provider apart in the mind of the customer? Here are a few to begin with:
There are several great solutions that let a service provider build a network that enables all of this and more. A robust digital business support system and operations support system (BSS/OSS) is at the core of a modern and digital platform. It enables a host of features and services, such as end-to-end network management, self-care, billing and charging, wholesale and enterprise services, partner management, and much more.Regards,