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GB922 X NOC ( Network Operations Center ) flows

  • 1.  GB922 X NOC ( Network Operations Center ) flows

    TM Forum Member
    Posted 15 days ago
    I was reading GB922 doc when describes " The scope of this phase focuses only on dispatchable Field Force Management, not call
    center workforce (customer facing) or NOC (network facing). The gap analysis and
    revision of this Field Force model for these areas should be a candidate for improvement
    in a future release "

    Any suggestions to establish some best practices to model NOC process  X Workforce Management to cover the TMFORUM gap ?

    Thanks in advance
    #OpenDigitalArchitecture
    #General

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    DANIEL SOEIRO SANTOS
    Telefonica Brasil S.A.
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