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  • 1.  Selling Training for telecom sales staff

    TM Forum Member
    Posted May 17, 2019 05:59
    Hi  Melanie
    Good Morning 

    Please  I needs your good supports how to prepper the training documents on the blew topics for our company (ethiotelecom )sales staff  . As I think you have many  telecommunication  experiences on customer handling and preparing  ppt for the staff how to I give Training  practically   .

              What Customer Service Means  
              Customer service traits

                 Good and Bad Customer Service
                Components of customer service

                          What is consultative selling

                         Transaction Selling Style

                         Power of consultative selling

                         Cialdini's, Selling Principles


    please the company  needs good sales staff on how to they  give the services  to our customers 
    help me on the above topics for the first time  
      Thank you for in advances 

     



    #CustomerExperience

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    Dagne Bacha
    Ethio Telecom
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  • 2.  RE: Selling Training for telecom sales staff

    TM Forum Member
    Posted May 21, 2019 05:08
    Hi Dagne,
    I am the Engagement Manager for Ethio and I will contact you by email.

    Dave

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    Dave Riches
    TM Forum
    Head of Member Engagement (EMEA)
    +44 774 811 8071
    driches@tmforum.org
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    Original Message