TM Forum Community

  • 1.  Digital Quality KPI's

    TM Forum Member
    Posted Feb 27, 2019 15:21
    Hi Everyone,

    I am new to this community and very excited to share and learn with you all. I work for Verizon and in my role I am tasked with measuring and monitoring the quality of our digital properties on desktop, mobile, tablet and mobile app. I am trying to get a sense of what KPI's other organizations use to measure quality of releases and digital initiatives. We look at our orders, conversion rate, market share, sales mix with other parts of our organization, Digital Interactive Score (similar to NPS), click through, all of the normal. I'm looking to narrow in on things like # of defects per release, velocity of "clean" releases, etc.​

    Scott Garrison
    Verizon Communications