TM Forum Community

I ask if any of you know if there is a Benchmark study that considers only the telecommunications industry on the following metrics for Network services.

MTTR
MTBF
Incident Backlog
Availability
ITIL Change Management
ITIL problem management
ITIL CMDB
ITIL KM
ITIL Request Fulfillment

thank you

#TMForumGeneral

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Erik Castillo Scott
Netcomp Peru
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Hi Erik
Interesting to go deeper on operational processes but your question is quite large, I think you can find more information on ITIL sites rather than TMF site for that.
I suggest as a first input to have a look on this link: https://www.thinkhdi.com/~/media/HDIConf/Files/Copy%20of%20Handouts/Session202.pdf
For your information my company (telecom services) reach globally an average under 30mn for MTTR.
Kind Regards

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François ROUL
Orange
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