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ProductOrdering vs ServiceOrdering for Customers

  • 1.  ProductOrdering vs ServiceOrdering for Customers

    TM Forum Member
    Posted Apr 13, 2018 10:57


     I am not sure if this question has been asked before.

    As a telecom service provider (providing Wholesale offerings), we are in process of exposing API's for our Customers (other Telecom service providers, partners, etc - big and small) to be able to lookup our offerings, quote and order.

    In the above context, which would be correct fit ? -- ProductOrdering flow(Productoffering from ProductCatalog, Quote and ProductOrdering)   or  is it ServiceOrdering (using ServiceCatalog).

    Thanks,
    Rajesh

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    Rajesh Kanderi

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  • 2.  RE: ProductOrdering vs ServiceOrdering for Customers

    TM Forum Member
    Posted Apr 15, 2018 08:25
    If your customers (the retailers) need to see the offerings and the commercial terms, then the product order API is probably the way to go, along with the product catalog API that exposes the offerings and prices.

    Using the service order API implies would imply that your customers are exposed to your product catalog and service catalog, and "know" how to decompose your products into your services. I would advise against this, since it makes it more difficult for you to change the way you implement services on your network.

    But other people may have different views :).

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    Jonathan Goldberg
    Amdocs Management Limited
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  • 3.  RE: ProductOrdering vs ServiceOrdering for Customers

    TM Forum Member
    Posted Apr 19, 2018 10:01
    Hi,

    as far as I read your business is limited to wholesale products  and your target API consumers are other Telco partners (i.e. customers view only). in this case I don't see the need to expose service API. Product API should be enough, since they should only view what they have purchased (commercial view), pricing (quote) and order status from commercial point of view.

    Hope to answered your question, please let me know

    /gio


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    Giovanni Petracca
    Business Integration Partners s.p.a.
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  • 4.  RE: ProductOrdering vs ServiceOrdering for Customers

    TM Forum Member
    Posted Apr 24, 2018 02:45
    That more depends on the model you use with your partner.

    in other words, there will be multiple scenarios for this case:
    1- Your company will manage the product instance and deal with the end user
    2- Your company will fulfil the product but the partner will manage the instance with the end user.
    3- Your partner is interested only in certain CFSs/RFSs but not the full product structure.

    For the first two scenarios you can use the product ordering with different products (one for end user and another for partner). the last one will use service ordering that trigger the wholesales billing per order.

    Depends on the financial model used there will be multiple options for settlement.

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    Laith Alrawadieh
    Saudi Telecom Company
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  • 5.  RE: ProductOrdering vs ServiceOrdering for Customers

    TM Forum Member
    Posted Apr 30, 2018 12:22
    ​We have scenarios with product ordering and scenarios with service ordering: If you have existing framework contracts with a customer/partner, it may be appropriate to offer a service order to that customer/partner (the services available in the catalogue are limited to those covered in the framework contract). For these scenarios, you can avoid the overhead of going through a product ordering layer.

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    Lester Thomas
    Vodafone Group
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