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API for Surveys

  • 1.  API for Surveys

    TM Forum Member
    Posted Apr 15, 2019 09:12
    Hi all

    Is there a SID and API reference for surveys and questionnaires?

    A business case for this is if I intend to run a survey uniformly across all my channels. The survey question and answers must be experienced uniformly and I can start a survey via USSD for instance, and complete the survey on my self-service portal.

    Would be glad if I could get a response.

    Regards
    'Damola


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    Oyedamola Oyeniyi

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  • 2.  RE: API for Surveys

    TM Forum Member
    Posted Apr 29, 2019 05:57
    To the best of my knowledge, there is no Open API for the area of managing surveys. You would need to consider the various aspects of the survey, such as creating the questions, selecting the target population, sending the survey, receiving and checking the answers, and analyzing. The analysis might lead to the conclusion that multiple APIs are needed.

    From SID perspective, a survey could perhaps be considered as a specific type of Business Interaction, but I would defer to the SID leaders @Cecile Ludwichowski and @Michel Besson for further input.​​

    Hope it helps

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    Jonathan Goldberg
    Amdocs Management Limited
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  • 3.  RE: API for Surveys

    TM Forum Member
    Posted May 03, 2019 11:07
    Hi,

    For the moment nothing describes a survey in SID (question / answers). Jonathan is right the answers to a survey would be a result of a CommunicationInteraction.
    If you have started to model a survey, I would be glad to enhance the SID with it.

    See you,

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    Cecile Ludwichowski
    Orange
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