Dear Matias,
I saw your reply to response to your original questions dated 8th Nov.
I know this is late but, I seems to me that getting response to those kind of questions, NPS is not appropriate.
Posing questions concerning delivery, provisioning etc questions, quite honestly I would expect response to be very low.
How many suppliers are bombarding customers with questionnaires? ...and, how many suppliers do you think you customer have?
Just to have said it: NPS should give recommendation or not about wether your COMPANY supported your customer generate value. And that is a few levels above delivery.
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Cato Rasmussen
Independent
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Original Message:
Sent: Nov 05, 2018 07:18
From: Matias Ugarte
Subject: NPS Survey Response Rate
Dear All, Can someone recommend me some good ideas to increase NPS surveys response rate in B2B segment?
We are currently using a survey sent by email, with a very low response.
Thank you very much!
#CustomerExperience
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Matias Ugarte
Grupo Gtd
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