TM Forum Community

Customer Authentication and CPEs

  • 1.  Customer Authentication and CPEs

    TM Forum Member
    Posted 10 days ago
    Hello TM Forum Community,

    I'm new to the forums so hopefully this is the right place to ask this question.

    I'm wondering how other members are handling the intersection and integration of 'modern' digital ID stacks (ie. those used by streaming services or IoT services) with 'legacy' telco stacks (ie. modems or set top boxes) with regards to customer authentication. Example use cases may include allowing customers to access their modem UI or voicemail using the same ID that is used to access their web portal or streaming service.

    Again, just wondering what other forum members have done or are looking forward to doing? Or are people mostly just leaving the two stacks separate?

    Thanks
    #CustomerExperience
    #DigitalEcosystems
    #DigitalTransformationMaturity

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    Jerry Liang
    Bell Canada
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