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  • Hi @Ludovic Robert , Tagging you in this thread, would appreciate if you can respond. Thanks, Anu​ ------------------------------ Anu Aulakh Telstra Corporation ------------------------------

  • This appears to be a duplicate post to this one - please continue the discussion there. Reminder to first-time posters - your first post is subject to moderation, so you won't see it immediately. Please be patient and don't be tempted to re-post. ------------------------------ ...

  • Hi I am working on trouble ticket and we have this requirement to be able to capture specific data while creating the ticket. Each Ticket Type can have different data to capture. We want to help the CSR understand what information is needed when opening ...

  • Hi I am working on trouble ticket and we have this requirement to be able to capture specific data while creating the ticket. Each Ticket Type can have different data to capture. We want to help the CSR understand what information is needed when opening ...

  • They are several ways of enhancing the customer experience while striking an economical balance. One method that we're finding particularly successful in recent times is deploying a zero-touch network. It's a win-win for both operators and subscribers: ...

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