We're experiencing a payment misdirection issue, where payments are being incorrectly applied to wrong billing accounts, leading to erroneous bill closures. We require a solution to efficiently reopen these bills and redirect payments to the correct accounts, ensuring accurate financial reconciliation and billing precision.
I'm inquiring whether the Refunds API (under Payment Management) can address this issue or if a dedicated Payment Reversal (or Cancellation) API is necessary ?
Additionally, I'd appreciate guidance and direction from anyone who has previously implemented a solution for this scenario, sharing their expertise and experience in resolving payment misdirection issues.