Hi,
According to the lifecycle of TMF656 (Service Problem Management), a service problem can be "acknowledged" and then "rejected". The definitions of the states (or status) do not make it clear which types of validations separate the two states. E.g. the diagram mentions "basic (...) validations" for both. Can someone provide an example that illustrates a transition between "acknowledged" and "rejected"?
Thanks,
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Roland Leners
alvatross by SATEC
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