Hi
I am working on trouble ticket and we have this requirement to be able to capture specific data while creating the ticket. Each Ticket Type can have different data to capture. We want to help the CSR understand what information is needed when opening one trouble ticket.
For example, we want o capture the Bill ID number when opening a dispute bill ticket.
I am thinking that this kind of information is good for characteristics. However, there is no such relation between TT and Characteristics.
Could we add such relation in the model?
Is there some specific reason you thought that this is not needed?
thanks.
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Panagiotis CHristodoulou
Amdocs Management Limited
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