IMO - CSS developed as a new acronym somehow in parallel with the concept of Omni-channel and Digital Transformation.
CSS groups under the name all the processes and components that would relate to Customer Interaction within the real-time integrated digital "eco-systems" composed of Mobile Apps, Social Media, Web-Online, Enterprise Products and Services, Online Sales and Self Care functions.
Traditionally, and coming from the initial stages of the Telco industry, acronyms such as BSS and OSS would refer to processes and functional components that would address the overall management of the :
1. Customer - typically embedded in the BSS layer (e.g. Sales, Care, Billing, Products & Subscriptions, Lifecycle management)
2. Network - typically embedded in the OSS layer (e.g. Provisioning, Monitoring & Assurance, Resources and Inventory)
As it seems CSS groups under it's name the traditional BSS components and functions hat supports the Customer processes part (Sales, Care , Product, Billing) integrated with the "digital Omni-channel" world of mobile Apps, Social Media & etc.
While SDN/NFV would progressively ingest the name of OSS, while still keeping the core processes and functions will still be required to be maintained to address the Network Services with respect to Customer Products & Services.
Regards,
Sorin
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Sorin Gatea
Enterprise Architect
Liberty Global
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Original Message:
Sent: Apr 30, 2018 10:33
From: Dave Milham
Subject: The rise of the CSS instead off BSS/OSS
Alexis you raise adn interesting point
The term Commerce Applications /Systems has been proposed by a couple of members as s replacement for OSS/BSS in the Digital Service Provider
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Dave Milham
TM Forum Chief Architect
Original Message:
Sent: Apr 30, 2018 08:32
From: Alexis de Peufeilhoux
Subject: The rise of the CSS instead off BSS/OSS
Hi Steven,
Agree with you. Even further, I think the terms BSS and OSS are going to disappear, as OSS merges with Network and BSS moves into a broader Commerce area, where Customer is one of the role in the ecosystem.
Cheers
Alexis
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Alexis de Peufeilhoux
Deutsche Telekom AG
Original Message:
Sent: Apr 28, 2018 11:45
From: Steven Klockaerts
Subject: The rise of the CSS instead off BSS/OSS
The past few years I noticed more and more conventional OSS functionality shifting towards the BSS layer. With SDN and NFV the configurable network components are at the fingertips of the customer so it may be time to identify the rise of the Customer Support System.
Anyone sharing this idea?
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Steven Klockaerts
Telfort
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