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  • 1.  New to the business process framework (etom)

    Posted Aug 24, 2022 08:19
    Hello

    I am new to the model and I am trying to understand about eTOM.  How to interpret and how to implement. There is an abundance of information and I'll appreciate suggestions on where to start.

    Thank you

    #DigitalTransformationMaturity
    #General

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    Patricia Pazmino
    Product Development Program Manager
    Claro Enterprise Solutions LLC
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  • 2.  RE: New to the business process framework (etom)
    Best Answer

    TM Forum Member
    Posted Aug 25, 2022 02:42
    Edited by Patricia Pazmino Aug 25, 2022 10:09
    Hi Patricia
    Your best start would be the eTOM portal page on the TMF website: https://www.tmforum.org/oda/business/process-framework-etom/
    It has overviews of eTOM, a clickable model so that you can navigate, and more goodies.

    Perhaps @Avi Talmor of TMF would be able to give additional assistance

    Hope it helps

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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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  • 3.  RE: New to the business process framework (etom)

    Posted Aug 25, 2022 10:11
    Jonathan

    Thank you very much for your prompt response and guidance.

    Cheers

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    Patricia Pazmino
    Claro Enterprise Solutions LLC
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  • 4.  RE: New to the business process framework (etom)

    TM Forum Member
    Posted Mar 02, 2023 09:50

    Hi Jonathan,

    Can you suggest some BPM softwares that support eTOM?



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    arafat tjirongo
    Telecom Namibia Limited
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  • 5.  RE: New to the business process framework (etom)

    Posted Mar 04, 2023 01:55

    The simplest way is to start from what customer wants and how the company can deliver it. For example customer wants to "buy" and then start creating flow how eTOM enables the buy need of the customer. Then understanding it will be simple. 

    For implementation, start with mapping the processes to:
    (1) Importance and priorities for the organization for each process components
    (2) Team. Like WBS
    (3) Automation (software, refer TAM - telecom application map and SID models.



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    Sharad Gandhi
    TO BE VERIFIED
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  • 6.  RE: New to the business process framework (etom)

    TM Forum Member
    Posted Mar 04, 2023 13:08

    Hi Arafat

    It's important to understand that eTOM is a taxonomy of business processes, with the different levels (L1, L2, L3, etc.) giving more and more details. But eTOM doesn't give an actual specification of the process flow itself (i.e. the steps in the process, the decision points, branches, etc.).

    As Sharad wrote, you need to start by understanding your customer's needs, and finding the corresponding eTOM process elements that map into these business use cases.

    But the actual process design will need to be done using an open source or off-the-shelf business process management tool that allows process design and runtime execution. It's not my place to give concrete recommendations, search the internet for BPMs and find customer references on their websites.

    Good luck



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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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