Please let us know if there is any update on this. We are assuming it is a bug with the CTK sample request, please confirm.
Thanks,
Surendra
Original Message:
Sent: Mar 30, 2023 14:53
From: Jonathan Goldberg
Subject: TMF 621: Severity field values
I've forwarded this discussion to the lead for the Trouble Ticket API.
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Jonathan Goldberg
Amdocs Management Limited
Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
Original Message:
Sent: Mar 28, 2023 02:31
From: Ali Ayen
Subject: TMF 621: Severity field values
Hello, yes, I also think that it is confusing to have "Urgent" in severity.
Usually, it is a priority value, severity is something different. It is also explained like that in the document:
priority : A string. The priority of the trouble ticket and how quickly the issue should be
resolved. Example: Critical, High, Medium, Low. The value is set by the ticket
management system considering the severity, ticket type etc...
severity : A string. The severity of the issue. Indicate the implication of the issue on the
expected functionality e.g. of a system, application, service etc..
Severity values can be for example : Critical, Major, Minor.
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Ali Ayen
Hewlett Packard Enterprise
Original Message:
Sent: Mar 27, 2023 10:20
From: Surendra Nath Duggirala
Subject: TMF 621: Severity field values
Hi,
Example values for the field Severity of TroubleTicket according to the document are Critical, Major, and Minor. However, the CTK uses values High/Low for severity in the tests which is confusing. Can this be considered a CTK bug or is this a documentation bug?
Critical, High, Medium, and Low are the example values given for Priority. IMHO, Minor, and Major make more sense for Severity while High/Low suit Priority.
TMF calls this field as mandatory but doesn't mandate anything on the values. Would it be OK if we support the values High/Low with some customization?
Thanks,
Surendra
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Surendra Nath Duggirala
Salesforce
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