Hi all,I am trying to figure out what API to use and how to use it to determine what consequences moving from one product to another may have so it can be presented to the end user before they decide to make the change.Here is a scenario so you can better understand:
Customer has got service x with us today and because of x they also have a promotion giving them another value added service for free. The customer wants to downgrade and move to service y but that would mean they are no longer eligible for the promotion they currently have and the value added service would be cancelled. I want to show the customer in the ordering flow that the value added service will be removed if they go ahead with the change.What API should be used for this type of thing where i want to understand the cause and effect of moving from one service to another?
Hi Liam,As a reference to how we do it;
Hope it helps. Didn't really find a more elaborate E2E sequence in TMF documentation. So just an example on how we did this. Required some extensions to the schemas left and right to keep the FE or BFF devoid of any business logic.
We use the same for all flavors of change. Move, upgrade, downgrade, add addons etc.Br,