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  • 1.  TMF 622 - requestedStartDate

    TM Forum Member
    Posted 12 days ago
    Hi all,
    i have a doubt about the filed "requestedStartDate" on the TMF 622 - Product Order. Specifically in the description i read this: "A date time (DateTime). Order fulfillment start date wished by the requestor. This is used when, for any reason, requestor cannot allow seller to begin to operationally begin the fulfillment before a date."

    Is it refer to the date to end the order fulfillment (e.g. tariff activated or Handset received from the End User) or to the date to begin the operations needed to complete the order?

    Thanks in advance for the feedback.
    Filippo

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    Filippo Roberto Valeriani
    NTT DATA CORPORATION
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  • 2.  RE: TMF 622 - requestedStartDate

    TM Forum Member
    Posted 12 days ago
    Hi Filippo
    This is the date at which the end customer wants to be able to use the product. For example, let's suppose she is moving house on 4 Feb 2022, she would want the move (change address) order to take place on that day, presumably.
    The CSP may or not be able to commit to the requested date, and may work instead with a due date, presumably no earlier than the requested date, and is a firm commitment.
    When planning provisioning activities (in Service/Resource domain), the CSP would need to start the operations so as to complete them (including billing/charging notification) on the requested or due date.
    Hope it helps

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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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  • 3.  RE: TMF 622 - requestedStartDate

    TM Forum Member
    Posted 12 days ago
    Hi Jonathan,
    thanks for the feedback. So according to it, what is the difference with the field "requestedCompletionDate"?
    Thanks,
    Filippo

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    Filippo Roberto Valeriani
    NTT DATA CORPORATION
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  • 4.  RE: TMF 622 - requestedStartDate

    TM Forum Member
    Posted 12 days ago
    Hi Filippo,

    The execution of order will always take a certain amount of time to complete.
    It makes sense therefore to timestamp the execution of the order with a startDate and a completionDate.
    The customer typically has certain requirements around the execution of this order. He can indicate this by providing an requestedStartDate, potentially alligned with the start of his rental agreement since access to the building is not possible before this or an requestedCompletionDate because he requires the telecom service to be functioning before this date.
    Not everything that is requested by a customer is actually achievable. When the service provider receives the order on the orderDate, he will plan the order. At the end of this planning exercise, he will populate the expectedStartDate and expectedCompletionDate. Depending on the policy of the service provider these expected dates can be communicated (or not) as a commitment to the customer.

    All these different timestamps can be used to calculate perfomance metrics of the order process.

    I hope this explanation is helpfull.

    Best Regards

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    Koen Peeters
    OryxGateway
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