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  • 1.  Credit & Collection Management in TAM Framework

    TM Forum Member
    Posted Nov 23, 2021 02:52

    1) I would like to enquire about Credit & Collection Management solutions which focuses on telco industry. I've googled the solutions in the market and I couldn't find any key players which focuses on Credit & Collection Management specifically on telco industry. Any recommendation from TM Forum community members?

    2) I've gone through the TAM framework for Credit & Collection Management. Based on TAM framework mapping recommendation, it seems that Credit Management (under Customer Information Management) and Collection Management are divided into 2 separate applications. So, can I conclude that the best practices to implement Credit Management and Collection Management is to have 2 separate applications? Or is my interpretation is incorrect in some way?


    Tajul Fakhar Fahirurazi
    Telekom Malaysia Berhad (TM)

  • 2.  RE: Credit & Collection Management in TAM Framework

    TM Forum Member
    Posted Nov 23, 2021 05:45
    Hi Tajul
    I can't speak for TM Forum, but I can tell you that in our Amdocs Classic CES offering we have a separate module for collection (or dunning as it is also called, for example in TMF Information Framework SID). This deals with processes for recovering debts (warnings, sanctions regarding installed products, and possibly external collection agencies).
    While credit management is part of CRM and Care activities, e.g. evaluating the risk that customer (or high-value product) might pose.
    Hope it helps

    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.