TM Forum Community

 View Only
  • 1.  Trouble Tickets and Characteristics

    TM Forum Member
    Posted Nov 26, 2021 10:02

    I am working on trouble ticket and we have this requirement to be able to capture specific data while creating the ticket. Each Ticket Type can have different data to capture. We want to help the CSR understand what information is needed when opening one trouble ticket.
    For example, we want o capture the Bill ID number when opening a dispute bill ticket.
    I am thinking that this kind of information is good for characteristics. However, there is no such relation between TT and Characteristics.
    Could we add such relation in the model?
    Is there some specific reason you thought that this is not needed?


    Panagiotis CHristodoulou
    Amdocs Management Limited

  • 2.  RE: Trouble Tickets and Characteristics

    TM Forum Member
    Posted Nov 27, 2021 14:01
    Edited by Jonathan Goldberg Dec 21, 2021 04:44
    This appears to be a duplicate post to this one - please continue the discussion there.
    Reminder to first-time posters - your first post is subject to moderation, so you won't see it immediately.
    Please be patient and don't be tempted to re-post.

    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.