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  • Dear all, Framework for telecom industry like as eTOM, SID, TAM, metrics,... now, I would like to ask that : Is there have the Frameworks or process models like eTOM, SID in the Manufacturing Industry and if possible, what is it? Thanks! #DigitalEcosystems ...

  • Hi Francis, I believe in multichannel communication and it is important to keep personal connections with larger enterprise customers they want to know that there is a reliable person that handles their account, so much easier to extend the relationship.  ...

  • I was reading GB922 doc when describes " The scope of this phase focuses only on dispatchable Field Force Management, not call center workforce (customer facing) or NOC (network facing). The gap analysis and revision of this Field Force model ...

  • Matthieu  Great comments I think we are at the point with ODA components where we do need to improve the precision of our debate from the discussion of concepts in purely TMF terms  to terms we can easily relate to other activities within the  TM Forum ...

  • Regarding the Trouble Ticket Characteristic: Yes, it is a good idea to have TroubleTicketSpecification in TMF 621API. I will put proposal for v5 using the TMF pattern Entity/EntitySpec. to allow defining characteristic specification to be apply when creating ...

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