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  • 1.  How to migrate from legacy CRM system to an ODA-based CRM system?

    TM Forum Member
    Posted Apr 02, 2024 05:36

    Hi Jonathan,

    Regarding the previous post in which I asked about "How to migrate from legacy CRM system to an ODA-based CRM system?", you had replied to that post , but I have no longer access to the related thread duo to the changes in my TM forum account, so I created the similar thread again and I would highly appreciate it if you could share the relevant link here again. 

    Thanks a lot in advance,

    Soheila



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    Soheila Nemati
    Mobile Communications Company of Iran
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  • 2.  RE: How to migrate from legacy CRM system to an ODA-based CRM system?

    TM Forum Member
    Posted Apr 02, 2024 09:25

    Hello,

    TM Forum has a training course on ODA and a chapter/section of the course is dedicated to migrating a legacy system to an ODA-based system, with examples, strategies etc.
    I believe it also provides references to TMF deliverables that go into more details.
    I'm obviously not allowed to share the training material, but I recommend you take this course. It's a good overview of ODA, not just the migration part. A good understanding of ODA and ODF will also give you a lot of knowledge that will help you with the migration part.



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    Kind regards,

    Matthieu Hattab
    Lyse Platform
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  • 3.  RE: How to migrate from legacy CRM system to an ODA-based CRM system?

    TM Forum Member
    Posted Apr 02, 2024 09:51

    Hi Matthieu ,

    Thank you very much for sharing this information with me. I am sure that if I have the opportunity to participate in TM Forum course on ODA, not only myself, but also my company will benefit.

    As you may aware, there are different types of training courses on TM forum training section, which of these courses do you recommend? Some courses are single(as you may find in the following link) and some are bundled(available in the course bundle section) , I would be grateful if you could help me choose the right course:

    https://www.tmforum.org/training-certification/course-catalog/

    Thanks,

    ODA System Skill Path kickstarter bundle

    ODA Components Skill Path kickstarter bundle



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    Soheila Nemati
    Mobile Communications Company of Iran
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  • 4.  RE: How to migrate from legacy CRM system to an ODA-based CRM system?

    TM Forum Member
    Posted Apr 03, 2024 02:55

    Hi Matthieu,

    I just wanted to share with you that after checking the course catalogue, I realized that the bundle training courses are the complete training packages that provide necessary trainings based on all prerequires for that specific knowledge area, and of course , the cost of the course is more expensive than the non-bundle courses. I'll be in touch with TM forum training support team for further question in this regard.

    kind regards,

      



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    Soheila Nemati
    Mobile Communications Company of Iran
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  • 5.  RE: How to migrate from legacy CRM system to an ODA-based CRM system?

    TM Forum Member
    Posted Apr 03, 2024 04:45

    TMF seem to have updated the training package.
    I took the "Open Digital Architecture Fundamentals" training and it had: Module 6 - Migration Paths
    Make sure you have this module in you course.

    You could also find information about migration in the TMF Wiki. To access wiki, you first need to join a project.
    in your case, you could join the End to End ODA project (and/or any project that you might see fit)
    once you are "registered", go to the wiki and you search for terms like "migration" and "Strangler". I found a few interesting information about migration done by other CSPs.



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    Kind regards,

    Matthieu Hattab
    Lyse Platform
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  • 6.  RE: How to migrate from legacy CRM system to an ODA-based CRM system?

    TM Forum Member
    Posted Apr 03, 2024 07:16

    Dear Matthieu,

    Thank you very much for sharing the helpful information with me.

    Joining the relevant project group in End to End ODA project  and TMF Wiki was a great help.

    Thanks again for your very helpful guidance,

    Kind regards,



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    Soheila Nemati
    Mobile Communications Company of Iran
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  • 7.  RE: How to migrate from legacy CRM system to an ODA-based CRM system?

    Posted 2 days ago
    Edited by Info Hills 15 hours ago

    Migrating from a legacy CRM system to an Open Digital Architecture (ODA)-based CRM system is a strategic process aimed at enhancing flexibility, scalability, and integration capabilities. The first step involves evaluating the current CRM enrichment in the system to understand its limitations and identify specific needs that the new ODA-based system should address. Developing a detailed migration plan is essential, outlining the process, including timelines, resource allocation, and risk management strategies.

    Engaging all relevant stakeholders early in the process is crucial. This includes business units, IT teams, and external partners. Ensuring that everyone understands the benefits of moving to an ODA-based system and gathering their input on necessary features and functionalities is vital for a smooth transition.

    Data preparation is another critical step. This involves cleansing the data to be migrated by removing duplicates, validating information, and ensuring compliance with data governance policies. Data mapping is also necessary to ensure that all relevant information is accurately transferred from the legacy CRM to the new system.



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    Info Hills
    TO BE VERIFIED
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  • 8.  RE: How to migrate from legacy CRM system to an ODA-based CRM system?

    TM Forum Member
    Posted 21 hours ago

    This is the link to a similar discussion, I think.

    https://engage.tmforum.org/discussion/oda-adoption-for-tier1-operator-1-country-multiple-entities-and-tier-1-operator-multiple-countries-with-similar-entities

    The post here by Info Hills appears to be a GenAI-generated artefact, not really useful I'm afraid.



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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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