We are currently designing a new e-care solution for our B2B Customers. This solution will need to be integrated with NPS providers to validate customer satisfaction after using it.
We would like to know if there is an open API or an ongoing project in TM Forum that allows us to standardize the integration between our new e-care and the NPS providers.
As always, thanks in advance for helping me.
I'm not aware of such an API being planned.
TM Forum is a member-driven organization, so you are invited to join the Open API project and make a proposal for such an API. You would need to create use cases and flows to show the potential use of such an API, and give an initial suggestion for a payload model for the API operations.
Thank you very much Jonathan for your prompt response and for inviting us to participate. We will review it in greater detail and raise the case.