I'm not aware of such an API being planned.
TM Forum is a member-driven organization, so you are invited to join the Open API project and make a proposal for such an API. You would need to create use cases and flows to show the potential use of such an API, and give an initial suggestion for a payload model for the API operations.
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Jonathan Goldberg
Amdocs Management Limited
Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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Original Message:
Sent: Nov 10, 2023 12:32
From: ANDRES JOSE MIGUEL SCIALPI
Subject: Open API for Validate Customer Satisfaction
Hi All,
We are currently designing a new e-care solution for our B2B Customers. This solution will need to be integrated with NPS providers to validate customer satisfaction
after using it.
We would like to know if there is an open API or an ongoing project in TM Forum that allows us to standardize the integration between our new e-care and the NPS providers.
As always, thanks in advance for helping me.
Regards,
Andrés
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ANDRES JOSE MIGUEL SCIALPI
Telefonica Moviles Argentina
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