Your inquiry into the selection between OSS (Operational Support Systems) and ODA (Open Digital Architecture) for your mobile operator company is quite comprehensive and reflects a strategic approach towards enhancing your IT infrastructure and achieving your business goals. Here's a structured response to assist you:<o:p></o:p>
As the CTO of TTG Int. LTD, I acknowledge that our products are compliant with the ODA in certain aspects, while some areas might not be fully aligned due to the complexity and field-testing requirements of the systems. Implementing a vendor-neutral Operations and Support System (OSS) involves several key considerations, with a pivotal focus on selecting an OSS provider that boasts substantial experience in the telecom sector.<o:p></o:p>
1. Importance of Telecom Sector Experience:<o:p></o:p>
- Experienced Personnel: Given the telecom network's complexity, involving multiple manufacturers, technologies, and protocols, it is imperative that the OSS team possesses extensive experience in these areas.<o:p></o:p>
- Industry Relevance: Emphasizing the significance of being rooted in the telecom sector ensures that the OSS is adept at navigating the unique challenges and intricacies of telecom networks and systems.<o:p></o:p>
2. Interoperability:<o:p></o:p>
- Standards Compliance: Ensuring OSS adheres to industry standards like TM Forum or ITIL, facilitating easy integration with various vendors' solutions.<o:p></o:p>
- Data Format: The capability to manage diverse data formats and protocols from different vendors is crucial.<o:p></o:p>
3. Unified Interface:<o:p></o:p>
- Single Pane of Glass: A unified interface to seamlessly manage and monitor solutions from various vendors.<o:p></o:p>
- API Integration: Ensuring the OSS can integrate with various vendors' APIs.<o:p></o:p>
4. Vendor Management:<o:p></o:p>
- Vendor Performance: Monitoring and managing performance and SLAs of various vendors.<o:p></o:p>
- Contract Management: Systematic management and optimization of contracts, licenses, and subscriptions from different vendors.<o:p></o:p>
5. Security:<o:p></o:p>
- Multi-Vendor Security: Managing and monitoring security aspects across different vendor solutions.<o:p></o:p>
- Compliance Management: Ensuring adherence to regulatory and compliance standards across various vendor platforms.<o:p></o:p>
6. Automation:<o:p></o:p>
- Workflow Automation: Enhancing operational efficiency through automated routine tasks and workflows.<o:p></o:p>
- Self-Healing: Implementing mechanisms to automatically resolve issues without manual intervention.<o:p></o:p>
7. Scalability and Flexibility:<o:p></o:p>
- Modular Architecture: Adopting a structure that allows easy addition or removal of components.<o:p></o:p>
- Cloud-Native: Opting for a cloud-native OSS that can scale as per organizational needs without being tied to a specific vendor's cloud platform.<o:p></o:p>
8. Support and Maintenance:<o:p></o:p>
- Multi-Vendor Support: Providing support for products and solutions from various vendors.<o:p></o:p>
- Continuous Updates: Regular updates to support new features and technologies introduced by vendors.<o:p></o:p>
9. Cost Management:<o:p></o:p>
- Optimization: Implementing tools for monitoring and controlling expenses across various vendor platforms.<o:p></o:p>
- Budget Control: Features to track and manage budgets for operations involving multiple vendors.<o:p></o:p>
10. Documentation and Knowledge Sharing:<o:p></o:p>
- Centralized Documentation: Maintaining a centralized repository for documentation related to various vendor products and solutions.<o:p></o:p>
- Knowledge Base: Developing a knowledge base for storing and sharing information related to managing multi-vendor environments.<o:p></o:p>
11. Training and Skill Development:<o:p></o:p>
- Cross-Training: Ensuring the team can handle solutions from different vendors through cross-training.<o:p></o:p>
- Certifications: Encouraging certifications that are industry-recognized and not vendor-specific.<o:p></o:p>
Finally: A strategic approach to implementing a vendor-agnostic OSS encompasses interoperability, automation, security, and cost management, ensuring seamless integration, management, and support of solutions from different vendors while providing a unified operational interface. The expertise of the OSS provider, especially in the telecom sector, is pivotal to navigating the multifaceted telecom network systems effectively and efficiently.<o:p></o:p>
Your inquiries are valuable to us, and should you require further information or assistance, please do not hesitate to reach out."<o:p></o:p>
Regards <o:p></o:p>
<o:p> Mehmet Beyaz. PhD</o:p>
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Mehmet Beyaz
TTG Uluslararsi LTD
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Original Message:
Sent: Oct 03, 2023 16:41
From: Abdulwahid AL-Sayadi
Subject: Request for help in preparing RFP and OSS/ODA selection
Hi everyone,
I am a mobile operator with only some documented business processes and no OSS system in place. I am considering implementing an OSS/ODA system, but I need help selecting which one is the best choice for my company.
Our Company IT systems and infrastructure are as follows:
- Customer relationship management (CRM): Huawei
- Billing systems: NGBSS from Huawei
- Provisioning systems: most Huawei.
- Network management systems: Huawei iManager U2000, Huawei iMaster, ZTE CNO2, Nokia NetAct
- ERP: Oracle
- Fraud management systems: None
- Analytics and reporting systems: None
Our business goals are as follows:
- Increase customer satisfaction by 10% in the next year.
- Reduce customer churn by 5% in the next year.
- Maintain a market share of 48% and work to increase it.
- Launch a new 5G network in the next two years and continue nationwide 4G coverage spread.
- Expand into the enterprise market and increase enterprise revenue by 20% in the next three years.
- Improve the efficiency and effectiveness of operations.
- Develop new and innovative products and services.
- Partner with other companies to offer new cloud-based services.
Specifically, I need help with the following:
- What is the best choice for my company, OSS or ODA, for the short and long term?
- If I consider implementing an OSS system:
- What are the key requirements for an OSS system?
- What are the different types of OSS systems available?
- What are the factors to consider when choosing an OSS vendor?
- What are some common RFP questions for OSS systems? Can you help me with an OSS RFP template?
- If I consider implementing an ODA system:
- Based on our IT systems and infrastructure mentioned above, which of them can integrate with an ODA system?
- What are the key prerequisite business processes that should be in place and documented?
- What are the key requirements for an ODA system?
- What are the different types of ODA systems available?
- What are the factors to consider when choosing an ODA vendor?
- What are some common RFP questions for ODA systems? Can you help me with an ODA RFP template?
Any help would be greatly appreciated.
Thank you,
Abdulwahid AL-Sayadi
#OpenDigitalArchitecture
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Abdulwahid AL-Sayadi
Yemen Mobile
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